Presentation From Scott Gingold & Ryahn Toole

Scott Gingold and Ryahn Toole of Lehigh Valley Technology Company presented to the Executive Forum on March 16th to discuss cybersecurity. After surveying the members to find out what they wanted to learn about cybersecurity, Gingold and Toole were able to create a presentation to answer all of their questions. 

The presentation began by discussing why one should care about the topic of cybersecurity. It was made known how common cyber-attacks are in small and medium-sized companies. 

The true cost of being targeted by a ransomware attack isn't just financial. In fact, 83% said their organization performed major tech updates following the attack. Of that group, 71% felt that the updates negatively impacted their productivity and ability to carry out daily tasks. An additional 64% even permanently lost login credentials or important documents as a result, further proving that the best time to install significant security updates is before the necessity is demonstrated. 

When it comes to ransomware, there are simple and not so simple steps to take to fight ransomware. Some simple steps include backups, phishing training, and removal of unnecessary external access. Some not so simple steps include ditching traditional anti-virus systems, removal of local administrator rights, and more.

The team also discussed the importance of data security and using a remote workforce. Home and public networks are almost never secure. Meaning any documents on your device are not as safe as when you are connected to the company network. In this case, Gingold recommends using a cloud network like Microsoft 365.

The cost of cybersecurity can vary depending on the number of users. When doing nothing, you put your company at risk of damaging its reputation - resulting in loss of business and more.

Presentation from Jan Stefanski

The Executive Forum had a presentation from Jan Stefanski on Wednesday, January 19th. 

Jan, a co-founder of Janus Consulting, has over 45 years of experience in the planning, design, and implementation of a variety of business solutions. He believes most organizations understand the importance of an aligned strategy, integrated work processes, and strong leadership with engaged teams and individuals. Yet, some organizations have veered off course or are striving for new heights and are looking for assistance.

He has creatively assisted clients in addressing the key issues in achieving their operational objectives or planning for the future. Jan "makes fuzzy things clear" by providing services focused on three areas: operational effectiveness (strategic planning, process mapping, and the associated change management); effectiveness of teams and individuals (coaching and training); and problem definition, analysis, and solutions generation (facilitation). Clients have stated his approach is pragmatic, systemic, and collaborative. Jan understands the need for measurable business results. They believe that his strength lies in the ability to explore, understand, and integrate the realities of their business, industry, and organizational setting, especially cross-functional initiatives. While many others may offer point solutions, Jan provides solutions that are holistic in nature by integrating people, processes, and technology. Clients draw upon his previous business experiences, learnings from previous consulting engagements, and his in-depth understanding of a wide range of tools and techniques to serve their most pressing needs. They value the knowledge transferred.

Jan consults with a wide range of industries, both domestic and international, from Fortune 50 companies to smaller organizations. They include pharmaceutical, chemical, oil, computer, automotive, education, telecommunications, financial services, law, healthcare insurance, newspaper, the Department of Defense, non-profits, academic and religious organizations.

Read Jan's presentation here.

Presentation From The Wisdom Coalition

Growing the Business!

Life Work Integration

Presented by The Wisdom Coalition

Nancy Werteen

Kim Howe

“Changing Mindsets”

Write up by Lucille Arslanian

What are your current challenges?

  • Retention
  • Employee engagement
  • Millennials
  • Callouts
  • Ghosting
  • Mental health issue

Re-looking at work:

  • Happiness
  • Flexibility
  • Money

Consequences to stress-related health issues:

  • Absenteeism
  • Stress
  • Depression
  • Anxiety

People currently are feeling:

  • Excited
  • Helpless
  • Unable to control their lives

Where to begin?

Physical health

Mental health

How resilient are you?

How positive are you?

How good are you at managing your stress?

How positive are you?

How to impact:

  • Stress management programs
  • Breathing exercises
  • Being comfortable with being uncomfortable
  • Focus and build on peoples’ strengths rather than their weaknesses(Positive Psychology)
  • Having a range of emotions
  • Creating an environment of joy and positivity
  • Knowing what you can control and what you cannot control

Benefits of Positive Psychology:

  • Healthier overall
  • Can better adapt to change
  • More resilient
  • Creates “upward spirals”

Presentation from Katie Keich on October 20th

On Wednesday, October 20th, member Katie Keich of Central Credit Audit, LLC presented to the forum at the Steel Club to discuss statewide tax recovery and more. The presentation highlighted prospecting, contract, on-boarding, internal collections process, and offboarding/contract termination.

In 1978, Central Credit Audit, LLC (CCA) began as a specialist in collecting delinquent health care bills. With a strong team working together, we experienced success early on that continues to this day. This success has allowed us to grow and offer our services to clients across all industries, and we’re proud to provide them with the highest collection rates in the business.


Learn more about Central Credit Audit, LLC by visiting their website:

Business Tips from Executive Forum Members on September 1st

On Wednesday, September 1st, the members of the Executive Forum met to trade business tips with one another. Read below to see what members had to say.

  • Kris Rooney
    • Price increases
  • Be honest and call it a “price increase”
  • Clearly explain why
  • Relate the value back to your client
  • Increase your prices more than once a year – revisit those conversations with your clients
  • Chad Clauser
    • Do videos and place them on your website
  • Kevin McElwain
    • Keep your household in relationship to your business
      • Credit – review your credit ratings and how much credit you have
      • Debt – there are low interest rated currently see where you can take advantage
      • Auto payment system – set this up in your computer to make sure your bills are paid in a timely manner
  • Dave Pike
    • Postage rates have just gone up to $.58 and post cards $.40 (4x6 and 6x9)
    • Consider refreshing and perhaps re-designing your logo
  • Victor Scalicetti
    • Review the APP “Blinkest” – this is a professional book summary service that allows you to understand key insights from the world’s best non-fiction books in 15 minutes or less
  • Donna Braden
    • An easy way to get good help for your office is SLIP (state and local internship programs)
    • Get liability insurance
    • Our company, Jack’s Glass is covered by many car insurers for replacing windshields
  • Bryan Lobach
    • Fraud issues:
      • Regarding the Rental Assistance Program
      • ACH
      • Use of corporate credit cards
      • Make sure you have some system to keep an eye out for issues
  • InterCounty – Guest
    • Make sure that you do pre-employment screenings; education, credit, criminal, etc.
    • Most importantly use an accredited service
  • Todd Lindsey
    • Stop focusing results and look at the process
    • Respond to safety and avoid near misses
    • Focus on processes that generate sales
  • Ken MacKenzie
    • Keep your eye on interest rates – investment rates are going up and bonds are going down
    • We will be starting to see inflation across all areas
    • Take a look at the length of maturity - short term government and cap bonds – look for potential impact
  • John Gilboy
    • Read your owner’s manual for your vehicles– you could avoid problems
    • Be vigilant regarding the service and maintenance for your vehicles
  • Gary Gower Jr.
    • Keep an eye on social media regarding what your competitors are doing in their business
  • John Filipos
    • Review your financial information monthly
  • Kathy Keich
    • Review your clients – if they do not pay on time review the cost of collections
  • Sue McCann
    • Review lines of credit that you can apply for
    • Equipment line of credit can be approved and put together in 24-48 hours
  • Dawn Davis
    • As a business owner are you prepared for any disasters?
    • Know where your sprinkler system turn offs are
    • Know a good and reliable plumber
  • Dave Kopew
    • Review your website on your PC, tablet, and mobile devices to make sure that they are all in sync
    • Review all of your links, phone numbers, etc.
  • Sandy Kuhns
    • For your clients provide 3 important offers to provide:
      • Best appearance
      • Best value
      • Best product
  • Rob Baker
    • Keep an eye on your security
  • Mike Sterner-Service Electric
    • Preparation is the key
    • Know who your customers are
  • Amy Keats
    • Be prepared to adapt and pivot
    • Listen very carefully to your clients to hear their needs and concerns
  • Samantha Falcone
    • Be a connector so that you can help people
    • Know what an architect does and could provide for your company
  • John Eltringham
    • Buy flood insurance
    • Collaboration drives success – recommended reading the book “The Collaborative Way”
  • Dan Schafer
    • Regarding hiring – hire smart and hire fast
    • Identify your employees’ skillset
    • Develop and train your employees
  • Jenn Shimmel
    • Be “in the moment” with your client
    • When you are with your client block our other distractions
    • Pause and think
    • Recommended the book “Atomic Habits” –(an easy and proven way to Build good habits and break bad ones)
  • Bob Mateff – Cetronia Ambulance
    • Read the book “First 90 Days” – critical success strategies for new leaders
    • Reflect on that as you go forward in your business
    • Adapt and change
  • Jon Black
    • Respond to your messages and emails daily
    • Let people know that you will get back to them within 24-48 hours
    • Review your investment and insurance
    • Review to see that you are not over spending
  • Denise Grothouse
    • Make sure that you have passwords and administrative passwords for all social networks
    • Trust your intuition and instincts regarding your website
  • Scott Gingold
    • Many companies have been hacked and do not realize this – make sure that you have your systems reviewed for any and all security issues that you may not be aware of
    • There are many talents and resources in “this room” regarding the Executive Forum members
  • Justin – Fire Media
    • Have your portrait updated on your social media sites – people want to “see” who they are meeting
  • Lucille Arslanian
    • When creating a project make sure that part of the strategy includes any and all problems that could possibly happen from all departments, vendors, partners, etc.
    • Make sure you address these possible problems with real time solutions.
    • This way you will be ready way ahead of time if and when the problem occurs.
    • This is a critical element for having a project to be on time, be of the highest quality and creates “buy in” from everyone on the team.